ご利用規約

These terms set out the conditions for using the services of BackDoor Nagoya. Please read them before submitting a booking request.

1. Our services

We provide services for relaxation purposes. We do not provide diagnosis, medical treatment, or any other medical services.

2. Booking confirmation

Submitting the reservation form constitutes a booking request. Your booking is not confirmed at that stage.

Our staff will check availability and inform you of the date, time, service, staff member, price, and other details. Your booking is confirmed when we receive your reply agreeing to those details.

Please reply promptly after reading our message. If we specify a reply deadline and do not receive your reply by that deadline, we may be unable to hold the offered appointment.

A reply containing only questions or a request to discuss changes does not constitute acceptance of the booking details.

3. Cancellations, changes, and late arrivals

Contacting us to cancel

If you wish to cancel or change your booking, please contact us as soon as possible through the LINE chat used for your booking or our reservation contact.

No cancellation fee applies if you withdraw your request before the booking is confirmed.

To cancel a confirmed booking, please contact us by 11:00 p.m. on the day before your appointment (Japan time). Cancellations on the appointment date and no-shows incur a cancellation fee of JPY 5,000. We will not charge more than is permitted by applicable law.

If you feel unwell

If you feel unwell, please do not force yourself to attend. Contact us as soon as you become aware of your condition. We will review the circumstances and advise whether the cancellation fee can be reduced or waived.

Changing the date or time

Changes may not be possible depending on availability. If a change would incur a cancellation fee, we will inform you before confirming the change.

Late arrivals

If you arrive late, we may be unable to extend the scheduled end time, and your session may be shortened. We will explain how this affects the price when you contact us or before the session begins.

Cancellation by us

If we are unable to provide the service for reasons on our side, no cancellation fee will apply. Any advance payment for services we cannot provide will be refunded.

4. Health and safety

Please consult us in advance if you have a fever, symptoms suggesting an infectious illness, severe inflammation in the area to be treated, or a similar condition.

If an illness or injury for which you are receiving treatment may affect the session, please consult your doctor about whether the session is appropriate, as necessary.

We may refuse service or stop a session if we determine that it cannot be provided safely, including where a customer is heavily intoxicated.

If you experience pain or a change in your condition during the session, inform your staff member immediately.

5. Prohibited conduct

The following conduct is prohibited:

• Violence, threats, verbal abuse, or harassment
• Contact without the staff member’s consent, or demands or coercion for services beyond those offered
• Photography, audio recording, or video recording without permission
• Using or bringing illegal drugs onto the premises
• Stalking staff or pressuring them to exchange private contact details
• Requesting services directly from staff outside our booking arrangements, or poaching or soliciting staff
• Intentionally damaging facilities or equipment
• Any other conduct that threatens the safety of staff or third parties

If prohibited conduct occurs, we may stop the service, ask the customer to leave, or refuse future service. We may consult the police or other relevant authorities where necessary.

Settlement of fees and claims for damages will be handled in accordance with applicable law, taking into account services already provided, losses incurred, and the nature of the conduct. We will collect JPY 100,000 on the spot as a deposit.

6. Personal belongings and liability

Please take care of your valuables and personal belongings. Notify us promptly if you discover any loss or damage.

If you suffer loss or damage for which we are responsible, we will respond in accordance with applicable law. These terms do not exclude any liability we bear under the law.

7. Personal information

Information collected during booking, such as your name, phone number, LINE conversations, and booking details, is used to manage bookings, provide services, respond to inquiries, and settle necessary charges.

Except where permitted by law or similar exceptions apply, we will not provide your personal data to third parties without the required consent. We will not publicly disclose your information because of unpaid charges or disputes.

Please contact us with any questions about how we handle personal information.

8. Inquiries

For questions about your booking, these terms, prices, or services, please use the LINE chat used for your booking or our inquiry contact.